Modern APM: Focus on user experience
Application performance management (APM) should never be one-sided, and if IT staffers hyper-focus on technical matters, the user experience won't get the attention it deserves.
That's exactly what Tom Cabanski of Blinds.com discovered when a glitch on the company's app prevented customers from ordering free samples, a critical step in turning browsers into buyers.
In this e-guide, experts relay how IT staffers at Blinds.com refocused their APM strategy to see issues not just on a technical level but also through the eyes of the user. Access now and you'll also learn ways to modernize your APM strategy.