Cloud Computing Strategies for the CIO
All Research Sponsored By:Avaya
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Seven Trends Driving Effectiveness in the Contact Center
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.
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Big Data in the Contact Center
Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource.
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Top Five Contact Center Trends for 2013
This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.
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Developing the right social CRM strategies for improved customer service
Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.
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Contact Center Consumer Preference eBook
You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.
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Delivering a Personalized Experience: the Multichannel Contact Center
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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How Mobile Devices are Driving Innovations in Contact Centers
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
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Bringing Social Media Interactions into the Contact Center
Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.
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Delivering a Superior Customer Experience
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
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Benchmarking in the contact center: Tips for managing what you measure
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
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The Avaya Collaborative Cloud
The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
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Introducing Avaya Collaborative Cloud
This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
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BYOD and the Wireless Revolution
BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.
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Who's in Charge of Your Unified Data Center Fabrics?
Since components in a unified fabric have both LAN and SAN technology elements, deciding who manages the fabric can be difficult. This E-Guide can help you find out who to pick!
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Ten Factors To Consider For Business Grade WLANS
Access this whitepaper for a list of 10 key factors to consider when creating a business grade WLAN.
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Fit-for-Purpose Data Center Networking
The evolution of the network creates a number of new opportunities, especially for the convergence of storage and real-time traffic.
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What is the Value of Unified Communications?
The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?
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Enable Virtualization With Data Center Fabrics
Discover why networking vendors are responding to virtualization by introducing data center fabrics and how they are replacing outdated networking architecture.
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Compare and Contrast SPB and TRILL
With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.
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Prepare Your Enterprise for the Mobile Revolution: Boost the Bottom Line with Mobile UC
This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI.
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Accelerating Unified Communications With an Enterprisewide Architecture
To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized.
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How a New Breed of Small Businesses Is Using Communications to Thrive in the New Economy
Discover one unified communication solution that can help you find the time to accomplish everything you need to do: innovate, grow, gain competitive advantage, and make your customers happier.
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AmeriMerchant Video
This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.
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Unified communications etiquette guide: What to know, what to avoid
This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.
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Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System
Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.