SLM Reports

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services
sponsored by Kaseya International Limited
EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Kaseya International Limited

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems
sponsored by EMC Converged Platforms.
CASE STUDY: This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.
Posted: 30 Jul 2012 | Published: 30 Dec 2011

EMC Converged Platforms.

Getting to the Root cause of Network and Application Issues
sponsored by Fluke Networks
WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.
Posted: 23 Mar 2012 | Published: 22 Mar 2012

Fluke Networks

How to Choose a Managed Network Services Provider
sponsored by MegaPath Inc.
WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Posted: 23 May 2012 | Published: 22 May 2012

MegaPath Inc.

Happy Customers Through High-Performing Service Level Agreements (SLAS)
sponsored by IBM
EGUIDE: This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.
Posted: 28 Nov 2011 | Published: 07 Nov 2011

IBM

MicroScope August 2011: A special issue examining the cloud and the prospects for the channel
sponsored by MicroScope
EGUIDE: The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.
Posted: 12 Aug 2011 | Published: 12 Aug 2011

MicroScope

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI