EGUIDE:
In this e-guide, read more about Citic Pacific Mining's success, the role of the CIO and chief digital officer at GE, and how Australia is planning to develop its digital competencies.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
The need for personnel knowledgeable and experienced in security implementation and management has never been greater, and the need is growing.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
EGUIDE:
Read this E-Guide and uncover key SharePoint training techniques and strategies. Learn which factors can lead to SharePoint sprawl and how your organization can regain control of your SharePoint deployment.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
CASE STUDY:
AstraZeneca was looking for a way to automate its manual duty assignment and logging training processes. Read this case study to learn how they accomplished this by implementing a learning management system to automate and streamline the assignment of all regulatory and job-specific training.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
EZINE:
Read in this issue how Philippine Long Distance Telephone Company (PLDT), has implemented a big data analytics environment, delivering invaluable behavioural insights for its capacity planning.
