WHITE PAPER:
Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.
TECHNICAL ARTICLE:
Business users sometimes try to control and manage business rules without directly having to deal with IT, which isn’t always successful. Using an example from the insurance industry, this article provides an introduction to business rules and the importance of Business Rules Management Systems (BRMS) in bridging the gap between business and IT.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
ANALYST BRIEF:
Read this report to learn what Aberdeen Group found when analyzing the results of 65 IBM/Cognos BI users who participated in a larger study about best practices for business intelligence during a recession.
WHITE PAPER:
Access this resource to learn about IBM vs. Oracle’s different methods of workload optimization. Review the differences between IBM’s three server approach and Oracle’s one-size-fits-all approach to deep analytics, operational analytics, and transaction processing, and decide which technology best suits your organization.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
WHITE PAPER:
When today's modern, extended enterprises make the move to standardize on a single business software solution, they often find that very few vendors offer products with the necessary scope and flexibility. Read this paper to discover the required elements of successful, unified business software for the extended enterprise.
WHITE PAPER:
This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
WHITE PAPER:
Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
