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To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.
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In today's tech environment, your enterprise systems are seeing higher levels of traffic and more usage spikes due to the proliferation of mobile devices. In this white paper, learn how you can scale your business-critical applications and systems, while maintaining high performance to keep customers satisfied.
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This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether. Intrigued? Read more.
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This resource counts down 10 essential capabilities of an effective financial management system. Read on to learn how you can make the software selection process a breeze.
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This case study reveals how a leading educational publisher architected an order-to-cash (OTC) system capable of handling the demands of high order volumes and business growth.
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An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts.
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IBM®ILOG®’s business rule management system (BRMS) is widely used by leading investment banks, asset management and mutual fund firms to meet their compliance requirements while adding intelligent decisioning capabilities to applications and processes throughout the trading cycle, and business channels and systems.
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The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
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This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
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This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
